Technical Resources

Our minimum requirement in hiring an Technical/Engineer is that they must have at least 2 to 3 years of field experience in technical support which this includes desktop and notebook service and troubleshooting.

Our technical team is strong enough and capable enough to cater all IT technical services that covers printers, desktop and notebook, from troubleshooting to repairing. Team leader will be assigning and distributing cases to the engineers based on the experience and knowledge according the job requirement. We can assure that all the dispatched cases can be completed and closed. Besides, we also do have an escalation team to backup and support those engineers that failed to complete the cases assigned due to certain circumstances.

Up-to-date, we managed to complete all dispatched cases within the timeline that is given by our clients and almost 100% cases closed on-time, except those cases that is delayed by the customer themselves due to site un-ready and/or their internal IT issues.