Questions and Answers about products of Jaditoner.com
6) Is there a warranty for this product?
Answer: Yes. Jaditoner offers a lifetime warranty for this product.
Any enquiries about the product, you may contact us.
For product and service support, please send us an email at info@jaditoner.com
Kindly state out the reason of your claim together with the photos on the defective area when you send us an email. Our customer support will reply to you as soon as possible (within 24 hours during business day).
Lifetime Warranty (“Warranty”)
TERMS
The terms of the warranty include:
DEFECT CONDITIONS
The warranty guarantees the below implied conditions of the product:
STORAGE & PRODUCT CONDITIONS
The below precautions ensure that the product is eligible for returns:
Return Policy
In event of damage and loss during delivery, a detailed report must be filed to us by you within two (2) business days upon receipt of goods by email or other electronic means.
You shall not be entitled to withhold payments of all or any of the Prices of the Product(s) whilst any reports are being investigated by us.
Defective items: If the whole order is returned, you will receive a full refund including the cost of shipping. However, prior to refund, it is obligatory for you to return the defective items for testing and quality checks to confirm that the defect originates from Jadi-made goods. With confirmation of defects in Jadi-made goods, refunds will be made within 3-5 business days. If only part of the order is returned, you will receive a refund for the items being returned only.
Non-defective items: Please be advised that the cost of shipping will not be refunded. The total amount you will receive will be the amount of the item only. We reserve the right to charge a 10% restocking fee for non-defective returns.