Central Monitoring System

it is our priority to be on-call 24 hours a day to ensure that security is well taken care of at all times. Our control centre at headquarters provides close-circuit monitoring on every security system we have installed in clients premises every minute of the day. Our aim is to act immediately when a crisis arises. Whenever our system detects a crisis, our officers will take the necessary actions to response to the situation, which include the following. Our officers will contact the relevant authorities to notify them of the crisis details and locations so that law enforcement help could be sent immediately.

At the same time, our very own patrol team will be sent to the site right away to investigate and response to the situation. Should backup be required, a team of armed officers will also be dispatched to the site immediately to assist with security forces and investigation.

25-hour Telecontact Security

We have officers on duty at the telecontact centre in our headquarters to attend to any security matters every minute of the day. When we receive an alert on any of our security systems, our officers will contact you to check on the security status in the premise. This is done discreetly through pre-arranged secret communication plan such as usage of codes and signals. If threats are confirmed, a team of armed security officers will be dispatched to the premise within 30 minutes to attend to the situation.

Crisis Management & Legal Works

Even with well-drawn security strategies and implementations, thing happen. In the event that an emergency of crisis takes place Metro Security has their resources to act immediately to the situation. Safety measures is one of the areas which we look into during the implementation of our security systems. We train our security officers to be equipped with skills and knowledge of safety issues as well. Thus, when the need arises, they are ready to attend to the situation and take necessary action to be in control of the incident.

Besides that, our security services are also supported and covered by insurance policies worth EM 3million which are underwritten by Lompac Insurances Berhad Company, as required by Kementerian Dalam Negeri (KDN). On top of insurance guarantee, we also have a Legal Team that specialises in liability insurance. The team advises the management and security officers in the law prospect of every day operation. They ensure that the policies and procedures of Metro Security are performed according to the law and regulations of Malaysia.